Personal information that is processed when you create an account:
When you create a website account, we ask you to provide your name and email address.
When you create an account with a branch of SNG Barratt, we ask you to provide your name, email address and contact telephone number.
Purpose and Legal Ground:
SNG Barratt processes your email address because you use your email address and your password to sign in to your website account.
The legal ground for processing your email address for this purpose is based on our legitimate interest in protecting the security of your account.
SNG Barratt also processes your name, email address and contact telephone number for the purpose of conveying important information about your account and the products that you have purchased. For example, important product safety information, account security notifications and material changes to this Privacy Policy.
The legal ground for processing your name, email address and contact telephone number for these purposes is our legitimate interest in providing important safety and security information and material changes to this Privacy Policy.
If you provide your opt-in consent to receiving marketing information from SNG Barratt, we will also process your name and email address for the purpose of sending you marketing information about our products and services.
The legal ground for processing your email address for this purpose is your consent.
You may withdraw your consent at any time by changing your marketing preferences in your website account, by contacting your SNG Barratt branch or by unsubscribing using the link at the bottom of our marketing emails.
The marketing emails you receive from SNG Barratt are based on the details you have provided in your SNG Barratt account, your locale indicated by your Internet Protocol (IP) address, the types of products you have purchased and the time period since your last purchase.
The legal ground for processing this data for this purpose is our legitimate interest in reducing the number of marketing emails sent to each individual by selecting which accounts receive a particular marketing email rather than sending every marketing email to every account that has consented to receiving marketing emails.
SNG Barratt also processes your name, email address, contact telephone numbers and mailing address details provided by you to identify your account when you interact with our customer support representatives.
The legal ground for this processing is our legitimate interest in providing quality customer support.
Personal information that is processed when you communicate with us:
When you interact with SNG Barratt via email, telephone, online or in person, we collect personal information, such as your name, mailing address, phone number, email address and contact preferences.
We may also create event logs that are useful for diagnosing product or service performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations and analyse any feedback provided to us through voluntary customer surveys.
With your consent, we may sign in to your website account to help diagnose, troubleshoot and resolve your issue.
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers.
The legal ground for processing this information for these purposes is our legitimate interest in providing quality product and service support.
The legal ground for signing in to your website account is consent, which you may withdraw.
Personal information that is processed when you request a quote:
When you request a quote from a branch of SNG Barratt, we will collect your name, email address, billing address, delivery address and telephone number.
Purpose and Legal Ground:
We collect these details so that we can process your request and supply a quote.
The legal ground for processing this information for these purposes is performance of a contract.
We may also process your personal data as part of our fraud detection processes.
The legal ground for processing your personal data for that purpose is our legitimate interest in protecting SNG Barratt and our customers from attempts to engage in fraudulent transactions.
Personal information that is processed when you make a purchase:
When you make a purchase with a branch of SNG Barratt or via our websites, we will collect your name, email address, billing address, delivery address and telephone number.
Purpose and Legal Ground:
We collect these details so that we can process your order and fulfil your purchase.
The legal ground for processing this information for these purposes is performance of a contract.
We may also process your personal data as part of our fraud detection processes.
The legal ground for processing your personal data for that purpose is our legitimate interest in protecting SNG Barratt and our customers from attempts to engage in fraudulent transactions.